What this notice covers
This notice describes information Cleo Powered processes through its website, account-verification flow, app, paid memberships and prepaid minutes, authorized integrations, and calls made through Cleo.
Information we process
- Account and verification information, such as an email address, phone number, and verification status.
- Account and integration settings, including information used to check authorized access.
- Task information you provide: who to call, what to ask, your preferences and limits, and the details you want back.
- Call history, including progress, timing, attempts, written transcripts, summaries, and results.
- Safety and authorization records used to decide whether a proposed call may proceed.
- Support correspondence and basic website delivery logs supplied by our hosting provider.
- When you purchase a paid plan: payment and membership identifiers, purchase amounts, and prepaid-minute balances. Payment details are entered on Whop's hosted checkout.
Please provide only the information necessary for the task. Do not place credentials, payment-card data, medical details, or other sensitive information into a call task unless the product explicitly supports that data and you have authority to provide it.
Why we use information
We use this information to verify access, deliver and secure the requested service, evaluate whether a call purpose is allowed, place and manage authorized calls, return results, prevent abuse, troubleshoot failures, support users, and comply with applicable obligations. We do not sell personal information or use call-task content to create advertising profiles.
Mobile information and SMS verification
No mobile information will be sold or shared with third parties for promotional or marketing purposes.
With your SMS consent, we use your phone number to send one-time verification codes as requested. Reply STOP to opt out or HELP for help. See the SMS Terms for details about verification messages.
Website and app analytics
We use analytics to understand visits and interactions on our public website and app. On the website, this collects page URLs and titles, referring pages, browser language, screen size, and interactions such as signup clicks, demo playback, and FAQ opens. In the app, we collect page categories, navigation and selected button actions, and whether account creation, sign-in, and phone verification succeed or fail.
App analytics excludes account details, form values, phone numbers, verification codes, call tasks, transcripts, and task or account identifiers. App page addresses exclude query strings and record categories in place of individual task or assistant identifiers. App referring pages are limited to the originating website address. We do not attach a user identifier to analytics events.
We also use session replays to understand how people navigate the public website. Replays capture page content and interactions such as clicks, scrolling, and pointer movements. The recorder is configured to mask form input values and record for up to ten minutes. Replays are enabled for all eligible public-site visits and are not installed in the Cleo app.
Providers, retention, and deletion
Cleo uses other services to run the website, send verification messages, understand requests, make calls, and process payments. Their roles are summarized on the service providers page. Information may be processed in the locations where those providers operate, subject to their agreements and applicable law.
Cleo keeps records while they are needed to operate, secure, and evaluate the service. A single fixed public retention period has not yet been adopted for every record type. From your account, you can permanently delete call records once the calls have ended, including failed or cancelled calls. You can also delete tasks once their calls have ended; this deletes their call history too. Some limited security records may remain without the deleted instructions, context, transcript, or result. Provider copies can follow a provider's own deletion cycle.
Choices and questions
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information. To make a request, report a concern, or ask which information applies to you, email hello@cleopowered.com. We may need to verify the request before acting.
Material changes will be reflected by the effective or review date on this page. This notice does not replace any additional notice or agreement presented for a specific production service.