The caller remains responsible
Cleo is designed for specific, one-to-one tasks you are authorized to request. You, or an authorized administrator for your team, must accept this policy before making calls. You remain responsible for the call's purpose, destination, supplied facts, required consent, lawful calling hours, disclosures, and follow-up actions.
Purposes Cleo is designed to support
Appointments
Make or change the user's own appointment or reservation within stated preferences.
Public information
Ask a business for hours, availability, price, policy, or another non-private fact.
Fundraising
Discuss investment, fundraising progress, or investor follow-up within the user's instructions.
Existing transactions
Follow up on the user's own order, repair, reservation, or service request.
User-controlled outcomes
Return options or a result without exceeding the permissions and limits provided.
Prohibited purposes
Cleo must not be used to:
- make prank calls, fabricated emergencies, scares, or calls intended to annoy;
- make threats of violence, enable self-harm, coerce, extort, harass, or stalk;
- facilitate harmful crime, fraud, theft, credential theft, or unauthorized disclosure that causes harm; or
- misuse or interfere with emergency services or public-safety systems.
What happens if a request is not allowed
Cleo checks your request before dialing. Pranks and safety threats are blocked. Review applies when specific evidence leaves one of those concerns unresolved. Fundraising, investment discussions, and ordinary outreach are not blocked just because of their topic. If you change a request, it must be checked again. Every allowed call still has limits on its purpose and duration.
Cleo Powered may suspend access, cancel a task, preserve limited security records, or cooperate with lawful requests when misuse is detected. Report suspected misuse to hello@cleopowered.com.
Regulatory references
In the United States, relevant starting points include the Federal Trade Commission's Telemarketing Sales Rule guidance and the Federal Communications Commission's ruling on AI-generated voices under the TCPA. These references are not a complete statement of applicable law, and other jurisdictions may impose different or additional requirements.