What the user provides
- The business and its phone number
- A concise list of questions
- Context the business needs to answer accurately
- A clear statement of actions Cleo must not take
What Cleo may do
- Ask the approved questions and request clarification when an answer is ambiguous
- Capture price, availability, timing, policy, or requirement details
- Avoid making a purchase, reservation, or commitment unless separately authorized
- Return unanswered questions instead of inventing an answer
What comes back
Answer set
A direct answer for each approved question when the business provides one.
Conditions
Qualifications, policy details, or limits attached to an answer.
Freshness
The date or time the business supplied the information.
Open items
Questions the business did not answer or that remain uncertain.
Example bounded task
Limits and handoff
- Questions must seek public or user-authorized information.
- Cleo cannot guarantee a quoted price, inventory level, policy, or opening time remains current after the call.
- The task must not use a fabricated pretext or request private customer, employee, or account data.
- Businesses may decline to answer or may require the user to complete a later step directly.