Get a repair-shop or order update without calling yourself

How do I get someone to call a repair shop for me?

Cleo can call a repair shop for you to check an existing job. Give Cleo the shop's number, your job reference, and the questions you want answered. You can ask whether diagnosis is complete, whether parts have arrived, and when pickup is expected. Review and approve the call, with a clear instruction not to authorize extra work or charges. Check the available result for the shop's answer and any decision you need to make.

Will Cleo keep calling until the repair is ready?

A repair-status request authorizes one call to the business. It does not start recurring checks or automatic retries. If the shop gives an estimate or does not answer, you decide whether to approve another call. The shop may also require you to verify your identity or approve a quote directly.

What to tell Cleo

• The business and its phone number
• A minimum-necessary order, repair, reservation, or service reference
• The status questions to ask
• The changes or commitments Cleo is not allowed to make

What Cleo may do

• Ask for current status and expected timing
• Identify missing information or a step the user must complete
• Record a business-provided reference or callback instruction
• Avoid refunds, disputes, new charges, or account changes unless an approved workflow explicitly allows them

What you get back

An example request

What may still need you

• The user must own or be authorized to discuss the transaction.
• Only the minimum identifying information needed for the status request should be provided.
• Cleo does not impersonate the account holder or bypass identity checks.
• The business may require the user to authenticate or continue the issue personally.
• Automatic retries and service cancellation workflows are not confirmed features. A status inquiry does not cancel a service or schedule another call.

Try one short call

Free includes five calls each calendar month, up to three minutes each, with no card required. Standard Pro pricing is $20 USD every 30 days for unlimited calls up to ten minutes each. Hold time counts toward the limit; long-hold handling is not a confirmed feature. Compare the plans and prepaid minutes.

Create your Cleo account, prepare the request, and approve the call when the business is open.