What the user provides
- The business and its phone number
- A minimum-necessary order, repair, reservation, or service reference
- The status questions to ask
- The changes or commitments Cleo is not allowed to make
What Cleo may do
- Ask for current status and expected timing
- Identify missing information or a step the user must complete
- Record a business-provided reference or callback instruction
- Avoid refunds, disputes, new charges, or account changes unless an approved workflow explicitly allows them
What comes back
Current status
The latest state the business provided for the existing transaction.
Expected timing
A stated completion, delivery, repair, or pickup estimate.
Known blocker
Information, approval, inventory, or another condition delaying progress.
User follow-up
A step the user must take personally or a useful time to check again.
Example bounded task
Limits and handoff
- The user must own or be authorized to discuss the transaction.
- Only the minimum identifying information needed for the status request should be provided.
- Cleo does not impersonate the account holder or bypass identity checks.
- The business may require the user to authenticate or continue the issue personally.